Reference

Legal Terms For Indonesia Account Access

Account rules, payment records, and eligibility wording are collected here so you can understand your position before you open an account with bersama138.

Local law wordingWallet record checksAccount change requestsCookie consent
bersama138 Legal Terms For Indonesia Account Access
CONTACT ROUTES

Contact Us About Legal Requests

Legal questions should reach the right team quickly, not sit inside a general chat thread.

Live chat request Use live chat between 09:00 and 23:00 WIB when you need help finding the…
WhatsApp identity check Send a WhatsApp message if your legal request needs a phone match or wallet…
Email record request Use [email protected] for written requests about terms, access, data changes, or account records.
DATA HANDLING

Data Rules Behind Your Wallet

Legal handling is tied to the same account records you see after login. We store only the details needed to run the account, check wallet activity, answer disputes…

Account identity

We connect your username, phone number, and registered wallet name so legal requests can be matched to the right profile.

Payment records

DANA, OVO, GoPay, and QRIS records may include reference codes, timestamps, account names, and amounts.

Cookie choices

Cookies help us keep you logged in, remember consent choices, and flag unusual account activity.

Device sessions

When a new phone or browser signs in, we may record device type, time, and IP region.

Record retention

We keep account and payment records for as long as needed for disputes, legal duties, and account safety checks.

Change requests

If your name, phone number, or wallet link is wrong, send the correction through chat or [email protected].

Legal Questions Before You Join

These answers cover the legal points we get asked about before and after account creation. They focus on eligibility, records, cookies, data changes, and contact paths. If your question involves your own account, send it through live chat, WhatsApp, or [email protected] so we can check the correct profile.

Access depends on local law and is only available where local law permits. We cannot decide your personal legal position, so you should check the rules that apply where you are before using an account.

We keep account details needed for login, wallet matching, security checks, and dispute handling. That may include your username, phone number, device session, and DANA, OVO, GoPay, or QRIS transaction references.

Yes. Send the correction through live chat or [email protected] with your username and the field that needs changing. For wallet changes, we may ask for a clear receipt or phone match.

Wallet receipts help us match the request to the correct account and avoid releasing records to the wrong person. A DANA, OVO, GoPay, or QRIS reference also helps us trace the exact transaction.

Cookies record choices such as login state and consent prompts. If you clear them, the site may ask again. We use cookie records to show which consent choice was shown on your device.

If access rules change, account access may change because it depends on local law. We may update terms, adjust access, or ask you to confirm your location before continuing where local law permits.

Email [email protected] with your username, phone number, request type, and any payment reference you want checked. For faster account confirmation, contact live chat first during 09:00-23:00 WIB.